Generally, BPO companies hire freshers, predominantly graduates. Hence, one can work with BPO with a graduation degree in any stream. While domestic call centers recruit students who have completed 10+2 or are undergraduates, international call centers, on the other hand, insist on graduation or work experience in the relevant field. One can choose from several courses available for BPOs, such as BPAP Certificate Course on BPO Management, BPO Training Certificate Course, Introduction to BPO/Call Centre Career Program, Diploma Course in Finance and Accounting, Diploma Degree in BPO Management, ACPG-Call Centre Specialization, Graduate Degree in Business Process Outsourcing, MBA in BPO Management, PGP (BPO Operations Management), etc. Apart from academic qualifications, one has to be proficient in English language (both written and spoken) and should possess good customer service, call handling, and communication skills.
BPO has become an exciting career option among the youth of India. It not only provides monetary benefits, but also gives a chance to grow. After completing graduation, job seekers can join any BPO specialists, such as Transactional BPO, Comprehensive BPO, Niche BPO, etc. Ample job opportunities are available in customer support services, telemarketing services, technical support services, employee IT help-desk services, insurance services, data entry services, data conversion services, and online marketing, in this field.
Top Colleges Offering UG/PG/Other Courses
Some major institutions in India that conduct different level of courses for the skills required in BPOs include Aptech (with ACPG courses in all major cities of India), Indira Gandhi National Open University (IGNOU), New Delhi; Lason India, Chennai; Brainware (in all major cities of India); Excellionn, New Delhi; Hero Mindmine Institute Ltd., Bangalore; K10 Technologies, Mumbai; Sikkim Manipal University (SMU), Sikkim; Acumen Education Group, Chennai; Nittany Institute of BPO Management, Chennai; BPO certification Institute, Orissa; NEXT at Bangalore, Hyderabad, Chennai, Mumbai, and Visakhapatnam; Bangalore Institute of Call Center Training, Bangalore; ITES Grads at Gurgaon and Bangalore; and Chennai Business School, Chennai.
At the beginner level, one can earn between Rs. 8000 and Rs. 10,000 per month. After 2-3 years of experience, BPO professionals can easily generate around Rs. 12,000-15,000 per month. With subsequent work experience, remuneration can increase up to Rs 20,000 or even more, per month.